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Abu Dhabi Business Centre launches a package of electronic services for all trade licenses’ transactions and grants 10% discount on the Centre’s fees to its users

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Abu Dhabi Business Centre launches a package of electronic services for all trade licenses’ transactions and grants 10% discount on the Centre’s fees to its users

Sunday, October 06, 2013 News
As part of its initiatives to fulfil Abu Dhabi government’s trends to shift to e-government, DED’s Abu Dhabi Business Centre (ADBC) launched a package of electronic services for trade licenses transactions in the Emirate of Abu Dhabi through the Department's website.
ADBC is keen to support and develop trade activity’s procedures as a contribution to the creation of an ideal business environment at the level of the emirate and to offer customers and businessmen satisfying services that facilitate the completion of all their procedures and transactions related to their trade activity, from their offices and within an integrated e-services’ system.
This statement has been made during a press conference organized by ADBC in Abu Dhabi Economic Media Club in the Department’s headquarters and attended by Mr. Ali Fahad Al Nuaimi, ADBC's Director Trade Relations, Ahmed Tarish Al Qubaisi, Acting Director of the Department of Trade Protection, Saeed Mohamed Al Mansouri, Advisor at the Department of Information Technology and Mona Nubian head of Electronic Services Department at ADBC.
During this press conference, it has been revealed that ADBC is providing 15 electronic services related to trade licenses’ transactions: Trade name search, reservation and renewal; Renew, issue, amend and link a trade license; Information regarding trade license transactions (ADBC elnfoDesk); Issue permits and advertisement certificates for trade licenses; Information about licenses via Abu Dhabi Government Portal; Enquiry from government authorities on trade licenses (G2G); Enquiry on the trade license’s spatial data (GIS), Inspector – mail system; Electronic link with government agencies; Electronic Business Directory; Electronic archiving and Payment of violations.
Ali Fahad Al Nuaimi said during this press conference that ADBC continues to provide its initiatives aimed at providing an integrated electronic system that includes all trade licenses’ transactions, a part of which has become electronically available and accessible to all customers and businessmen at the level of the Emirate of Abu Dhabi.
Al Nuaimi praised the level of cooperation and coordination between the ADBC and Abu Dhabi Systems and Information Centre (ADSIC), which had a significant impact on the provision of these services, particularly Enquiry from government authorities on trade licenses (G2G) and Electronic link with government agencies.
He called customers to interact with these electronic services that would lead to a quantum leap in customer service through the completion of all transactions from their offices, noting that the volume of trade licenses’ transactions in the Emirate of Abu Dhabi during the period from January to August of this year amounted to more than 150 thousand transaction of which 933 were completed electronically.
He added that this percentage does not meet the aspirations of ADBC in the light of the integrated and available electronic services provided, which calls for more effort to educate customers and businessmen to take advantage of these services. He furthermore said in this regard that the Centre will work through its Customer Service Dept. on the definition of the best way to use these services. Also, in order to motivate customers to use electronic services, ADBC has granted a 10% discount on business licenses transactions’ fee for users of these services.
Al Nuaimi said that among the most important challenges ADBC is facing in spreading the culture of the use of electronic services, so as to contribute to the alleviation of pressure on the customer service, are the diversity and disparity in customers’ cultural and educational levels. There are group members who find it difficult to deal with the Centre when completing their transactions electronically and this will require more time and effort during the next period.
He added that in order to overcome these challenges the team has prepared manuals in Arabic and English to explain the access to electronic services and has provided a pictorial introduction as well at the ADBC Customer Service Dept. explaining how to use the service in addition to workshops for representatives of companies to induce them to the importance of using Department's website to complete their transactions.
Al Nuaimi furthermore affirmed that ADBC seeks to achieve the strategic goals of Abu Dhabi Government to shift to e-government in all its transactions through the adoption of best practices and technological applications that would constitute an added value to the performance of the Centre and promote at the same time the competitiveness of the Emirate at the level of the business environment.
He reported that during the first eight months of this year, 877 transactions have been in cash through the e-services’ teller at the Centre while 2032 transactions have been paid via the website of the Department by Credit Card, adding that this number reflects the desire of businessmen and customers to complete their transactions electronically.
Saeed Mohamed Al Mansouri, Advisor at the Department of Information Technology submitted during the press conference a presentation on the main features of the electronic services provided by ADBC, the most important of which is the possibility to know all the requirements for business licensing operations without the need to communicate with or visit the Customer Service Dept.
He noted that these services also offer the possibility of electronic payment for the services provided and that customers receive text messages notification on the status of their application through their electronic personal file which contains all licenses, brand names, customer operations and status of transactions.
Al Mansouri said that Trade name search, reservation and renewal transactions, which constitute 18.5% of the total trade licenses’ transactions in Abu Dhabi, are provided electronically and customers can easily access to these services through the Department's website.
For the issuance of a new trade license, he said that customers and businessmen may get their new trade license electronically without the need to visit the Customer Service Dept., through the Department's website. It only requires opening an account for the customer, attach all the documents and data required and sent them to the Department of Electronic Services, which in turn will review the application and send a short text message and e-mail to the customer to notify him of the completion of the transaction. It will take two to four working days only to get a license and the customer can then print it on A4 paper.
With reference to the renewal of a business license online, Al Mansouri explained that procedures have been shortened and facilitated so as to allow the applicant renewing his license in a few minutes, by following three simple steps which are to download the required documents, determine the duration of the lease and finally pay the required fees by Credit Card. This service represents around 47% of the total trade licenses’ transactions in the Emirate of Abu Dhabi.
Speaking about electronic link of trade licenses, Al Mansouri noted that the customer will benefit from his account on the Department's website by adding all his business licenses and brand names that are registered at ADBC, giving him the opportunity to access them when needing information or to renew or modify the license’s data and print the desired files. This may be done through submitting an application requesting to link a trade license to his account, which provides him with an integrated database on all the data contained in trade licenses registered in his name. The customer will also benefit from the notification service received on his account to inform him that the license is complete or of the presence of violations or any other information related to his license.
 
In order to achieve Abu Dhabi Government's strategy to shift to Electronic Government (e-government)
Abu Dhabi Business Centre launches a package of electronic services for all trade licenses’ transactions and grants 10% discount on the Centre’s fees to its users
Abu Dhabi, October 4th,
As part of its initiatives to fulfil Abu Dhabi government’s trends to shift to e-government, DED’s Abu Dhabi Business Centre (ADBC) launched a package of electronic services for trade licenses transactions in the Emirate of Abu Dhabi through the Department's website.
ADBC is keen to support and develop trade activity’s procedures as a contribution to the creation of an ideal business environment at the level of the emirate and to offer customers and businessmen satisfying services that facilitate the completion of all their procedures and transactions related to their trade activity, from their offices and within an integrated e-services’ system.
This statement has been made during a press conference organized by ADBC in Abu Dhabi Economic Media Club in the Department’s headquarters and attended by Mr. Ali Fahad Al Nuaimi, ADBC's Director Trade Relations, Ahmed Tarish Al Qubaisi, Acting Director of the Department of Trade Protection, Saeed Mohamed Al Mansouri, Advisor at the Department of Information Technology and Mona Nubian head of Electronic Services Department at ADBC.
During this press conference, it has been revealed that ADBC is providing 15 electronic services related to trade licenses’ transactions: Trade name search, reservation and renewal; Renew, issue, amend and link a trade license; Information regarding trade license transactions (ADBC elnfoDesk); Issue permits and advertisement certificates for trade licenses; Information about licenses via Abu Dhabi Government Portal; Enquiry from government authorities on trade licenses (G2G); Enquiry on the trade license’s spatial data (GIS), Inspector – mail system; Electronic link with government agencies; Electronic Business Directory; Electronic archiving and Payment of violations.
Ali Fahad Al Nuaimi said during this press conference that ADBC continues to provide its initiatives aimed at providing an integrated electronic system that includes all trade licenses’ transactions, a part of which has become electronically available and accessible to all customers and businessmen at the level of the Emirate of Abu Dhabi.
Al Nuaimi praised the level of cooperation and coordination between the ADBC and Abu Dhabi Systems and Information Centre (ADSIC), which had a significant impact on the provision of these services, particularly Enquiry from government authorities on trade licenses (G2G) and Electronic link with government agencies.
He called customers to interact with these electronic services that would lead to a quantum leap in customer service through the completion of all transactions from their offices, noting that the volume of trade licenses’ transactions in the Emirate of Abu Dhabi during the period from January to August of this year amounted to more than 150 thousand transaction of which 933 were completed electronically.
He added that this percentage does not meet the aspirations of ADBC in the light of the integrated and available electronic services provided, which calls for more effort to educate customers and businessmen to take advantage of these services. He furthermore said in this regard that the Centre will work through its Customer Service Dept. on the definition of the best way to use these services. Also, in order to motivate customers to use electronic services, ADBC has granted a 10% discount on business licenses transactions’ fee for users of these services.
Al Nuaimi said that among the most important challenges ADBC is facing in spreading the culture of the use of electronic services, so as to contribute to the alleviation of pressure on the customer service, are the diversity and disparity in customers’ cultural and educational levels. There are group members who find it difficult to deal with the Centre when completing their transactions electronically and this will require more time and effort during the next period.
He added that in order to overcome these challenges the team has prepared manuals in Arabic and English to explain the access to electronic services and has provided a pictorial introduction as well at the ADBC Customer Service Dept. explaining how to use the service in addition to workshops for representatives of companies to induce them to the importance of using Department's website to complete their transactions.
Al Nuaimi furthermore affirmed that ADBC seeks to achieve the strategic goals of Abu Dhabi Government to shift to e-government in all its transactions through the adoption of best practices and technological applications that would constitute an added value to the performance of the Centre and promote at the same time the competitiveness of the Emirate at the level of the business environment.
He reported that during the first eight months of this year, 877 transactions have been in cash through the e-services’ teller at the Centre while 2032 transactions have been paid via the website of the Department by Credit Card, adding that this number reflects the desire of businessmen and customers to complete their transactions electronically.
Saeed Mohamed Al Mansouri, Advisor at the Department of Information Technology submitted during the press conference a presentation on the main features of the electronic services provided by ADBC, the most important of which is the possibility to know all the requirements for business licensing operations without the need to communicate with or visit the Customer Service Dept.
He noted that these services also offer the possibility of electronic payment for the services provided and that customers receive text messages notification on the status of their application through their electronic personal file which contains all licenses, brand names, customer operations and status of transactions.
Al Mansouri said that Trade name search, reservation and renewal transactions, which constitute 18.5% of the total trade licenses’ transactions in Abu Dhabi, are provided electronically and customers can easily access to these services through the Department's website.
For the issuance of a new trade license, he said that customers and businessmen may get their new trade license electronically without the need to visit the Customer Service Dept., through the Department's website. It only requires opening an account for the customer, attach all the documents and data required and sent them to the Department of Electronic Services, which in turn will review the application and send a short text message and e-mail to the customer to notify him of the completion of the transaction. It will take two to four working days only to get a license and the customer can then print it on A4 paper.
With reference to the renewal of a business license online, Al Mansouri explained that procedures have been shortened and facilitated so as to allow the applicant renewing his license in a few minutes, by following three simple steps which are to download the required documents, determine the duration of the lease and finally pay the required fees by Credit Card. This service represents around 47% of the total trade licenses’ transactions in the Emirate of Abu Dhabi.
Speaking about electronic link of trade licenses, Al Mansouri noted that the customer will benefit from his account on the Department's website by adding all his business licenses and brand names that are registered at ADBC, giving him the opportunity to access them when needing information or to renew or modify the license’s data and print the desired files. This may be done through submitting an application requesting to link a trade license to his account, which provides him with an integrated database on all the data contained in trade licenses registered in his name. The customer will also benefit from the notification service received on his account to inform him that the license is complete or of the presence of violations or any other information related to his license.
About the trade license’s amendment service, Al Mansouri said that the customer no longer needs to contact ADBC’s Customer Service Dept. to report his desire to amend or add a business activity or any other desired changes to be made on his trade license, since this service is now available electronically on the Department's website, through his own account, by selecting the type of change to be implemented, filling the required forms electronically and attaching the required documents.
Saeed Mohamed Al Mansouri noted that Electronic link with government agencies, which is included in the package of electronic services provided by ADBC in collaboration with ADSIC to achieve a "One stop shop" as part of government strategy in the emirate, which aims to move to e-government through the promotion of electronic transactions and procedures between government agencies.
He added that, after activation of the electronic link system with all the local and federal government agencies in the emirate of Abu Dhabi, customers will be able to get their new trade license within two to four working days without visiting the concerned authorities and the Centre remains the One stop shop to submit his application for a trade license accompanied by all the required documents which contributes to reduce the duplication of paperwork and shorten the customer’s time and effort made to get the service.
Regarding ADBC eInfo Desk, Mrs. Mona Al Noubi, Head of Electronic Services Department said that this service provides the customer with an integrated database for all requirements of trade licenses’ transactions via the Department's website and through selecting the type of information required (license issuance, amendment of the license, renewal of the license ...) which facilitates his access to all data required such as documents, procedures, fees and required steps to be followed. This service, she said, is an online information desk that answers all customers’ inquiries regarding trade licenses and required procedures, documents and fees.
Speaking of the issuance of permits and advertisement certificates for trade licenses, she said that ADBC provided this electronic service on DED’s website to enable business owners to easily submit their promotions, discounts and other offers by means of an application sent from the customer's account, which includes the necessary data such as the license number the type of discounts or offers to be approved and the time it takes.
Al Noubi explained, regarding the service enabling customers to pay trade licenses’ irregularities and violations, that the customer has now the possibility to pay trade license violations by Credit Card through the Department's website and receive the receipt electronically upon completion of the payment process. He also has the access to information regarding the violation, its type and value.
On the subject of Information about licenses via Abu Dhabi Government Portal, she said that this service provides government agencies and other business entities Business, through Abu Dhabi eGovernment Portal www.abudhabi.ae, with the possibility to get information pertaining to trade licenses by submitting the number of the concerned license. The customer gets all data regarding the license’s trade name, owner, partner, type of activity, the duration, address, contact numbers, e-mail and more.
In this context, Al Nubian also explained that, through providing the G2G service, ADBC seeks to meet global standards by shifting to e-government. The G2G services, she said aim to facilitate the exchange of structured data between the Centre and the relevant authorities , which reflects positively on the development of services provided to citizens , customers and business owners and one of these services is the enquiry about trade licenses and the provision of all data and information in relation to trade licenses .
She added that the G2G service, which is one of the services most used on Abu Dhabi eGovernment Portal, provides government agencies with an electronic window that allows them to easily check out their trade licenses data and enables them to electronically obtain the information required since it provides general data including the license number, trade name, legal form, the type and branch of the license, the country of origin, the city and date of registration, expiration, the status of the license, the address and details of communication. It also includes information about the owners, partners and activities.
Mr. Ahmed Tarish Al Qubaisi, Acting Director of the Department of Trade Protection Service, explained that the Inspector-mail system is designed to speed the completion of the inspection of a business from its site by electronically sending all of the data, the required approvals and requirements in conformity with the laws and regulations on the exercise of the commercial activity in the emirate of Abu Dhabi.
He added that the Inspector-mail system allows all inspectors to communicate about the tasks assigned to them in the emirate. The inspector records the results of the inspection and monitors the irregularities electronically through mobile devices (iPad). It also allows inspectors to communicate directly with the administration while in the inspection sites which contributes to do without all the paperwork permanently.
The system also provides an opportunity for inspectors to prepare statistical reports and graphs through the information listed to be reviewed by the decision–makers. Such reports shall be in the form of graphs and statistics for all inspections, he said.
He stated that the total transactions that have been achieved through the Inspector-mail system since applied in January is approximately 4218 transactions , noting that the mechanism of action of the Inspector -mail system starts when a customer's requests to issue or renew a trade license. The system enters the request and informs the competent inspector electronically of the establishment’s data and action required in order to schedule a field visit to the site immediately.
 
Mr. Ali Fahad Al Nuaimi, ADBC's Director Trade Relations Electronic Business Directory, said that the Electronic Business Directory service will be available soon and that it acts as a database for the customer queries through the Department's website on commercial activities registered in the emirate of Abu Dhabi and licenses related to these activities and the whereabouts of these licenses, which gives him the opportunity to get to know the type of trade licenses existing in the emirate and see how convenient his business would be in view of the requirements of the market and also to check on his competitors in various activities and specialties owing to the detailed information contained in the directory on commercial licenses registered in Abu Dhabi
He added that the ADBC has begun, since last April, the application of electronic archiving through which ADBC’s Customer Service Dept. receives all documents and requirements for trade licensing transactions electronically. All customers shall provide required documents and papers on electronic files. This is in the context of the pursuit of the Department of Economic Development of the improvement of procedures associated with issuing trade licenses electronically in the emirate of Abu Dhabi.
He also said that this procedure facilitates the trade licensing procedures and enhances paper consumption and efforts to protect the environment, reduces the cost of storage, facilitates the process of archiving and easily retrieving the files in order to improve the service and save the customer’s time and effort.
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