Abu Dhabi Department of Economic Development conducted 113,261 site inspection and control visits all over Abu Dhabi in 2010 to protect consumers, brand owners, and commercial agencies by taking control of all kinds of violations by shops, companies and malls.
According to the annual report issued by Commercial Protection Directorate, Commercial Affairs Section, DED, these visits resulted in 3016 fines, 230 warnings, 35460 various goods impounded, and 90% of the total consumers’ complaints settled.
This comes in light of Law no 2 for 2009 that entitles DED’s role and responsibility to protect the work environment in Abu Dhabi against all phenomenons that could affect business practices while preserving retailers and consumers’ rights.
Acting from Abu Dhabi 2030 Vision, DED’s strategy has laid down a clear-cut plan to optimize business, raising the profile of Abu Dhabi as an attraction hub for investments and businessmen by means of programmes, regulations and guidelines that control work market and ensure best standards and practices that push the bar of Abu Dhabi’s competitiveness edge internationally.
In 2010 DED’s Monitoring and Inspection Section carried out 39800 inspection visits in Abu Dhabi, 23048 in Al Mussafah, 5464 in Al Wathba, 17383 in Western Region, 6103 in Al Shahamah, and 21463 in Al Ain.
The Annual Report by Commercial Protection Directorate for 2010 highlighted that these visits resulted in issuing 3016 fines of commercial forgery, fake products, lampposts, illegally presented goods, as wells peddlers. They were: 1172 in Abu Dhabi City, 894 in Al Mussafah, 242 in Al Wathba, 151 in the Western Region, 114 in Al Shahamah, and 443 fines in the centre of Al Ain.
Such measures followed the completion of inspection team a juridical supervising course conducted in cooperation with Abu Dhabi Judicial Department.
The number of warnings issued by Control and Inspection Section in 2010 against commercial activities owners was 230, with 83 in Abu Dhabi, 34 in Al Mussafah, 62 in Al Wathba, 6 in the Western Region, 19 in Al Shahamah, and 26 in Al Ain. Commercial Brands and Agencies Section at DED’s Commercial Protection Directorate carried out 79 judicial inspections, received 130 complaints and impounded 35460 of various fake goods. This has been achieved through the participation of consumers via DED’s tool free 8008811 or direct contact to DED’s Centres. DED donated consumable confiscated goods to the UAE Red Crescent, while harmful ones were wasted.
The Commercial Protection Directorate’s 2010 Report highlighted that DED, in light of its inspection campaigns for some goods and products, impounded in March 15874 pieces of electric appliances and fake products. In April 2225 fake pieces of international brands such as mobile phones, garments, accessories, watches, glasses, and bags were confiscated.
According to that report, goods impounded included: 641 electronic and telecom gadgets and sport materials in May, 2979 batteries, mobile phones and accessories in June, 6791 pieces of garments, sport materials, CDs, branded garments in August, 1598 for metals and car spare parts in September, 3981 appliances in October, and 362 different types of goods last November.
As part of its consumers’ awareness campaign, the Consumer Protection Section issued 10 brochures in 2010, five in March on wise consumer, product exchange rules, refund, weights, standards, consumers’ rights and duties, as well as a customer survey. Other five brochures issued in December for awareness included mobile phones, misleading advertisements, fake medicines, peddlers, and a booklet on consumers’ rights and duties.
Responding to consumers’ complaints and periodic inspectors’ reports, Consumer Protection Section carried out 20436 site visits for Abu Dhabi-based retailers, and issued 101 warnings against some that violate laws of commercial activities’ practice.
The Reported stated that Consumer Protection Section received more than 1400 complaints. Out of these are 288 complaints on price hike, notably in August (40) and October (52), the two months close to Ramadan and new school year. The section also received 135 complaints on commercial fake, especially in July (19) and October (21). As for insurance complaints, the Consumer Protection Section received last year 170 complaints. July, August, September and October registered the heighted numbers of complaints with 21,24, 21,27 complaints respectively, being the months of summer leave, Ramadan, Al Fitr Eid, and the new school year.
DED decided to put forward other complaints to the Ministry of Economy, and related government entities, while others, mainly registered in December, are being reviewed. Commercial Protection Directorate could settle 834 complaints, which is 90% of the total figure.